Refund policy

 

We offer 30 day returns on all orders. 

We are confident that you will love our 100% bamboo products so much so that we are prepared to offer you a 30-day return window. We accept returns that are unopened, with their original tags and packaging and in a resalable condition. Please be aware that we cannot accept returns for items that have been opened and unfolded to not retain the neat, packaged shape, nor can we accept washed or used products back due to hygiene reasons. Unless the product is faulty, no shipping costs will be reimbursed. All transport costs are the responsibility of the customer and not the responsibility of Eastwind Textiles.

If you intend to return any of your items, please email info@eastwindtextiles.com.au so we can anticipate the arrival of your package. Please place a note or a copy of the original invoice in the parcel so we can get in touch with you once the package has been received. We can then organise an exchange or refund.